Refund Policy

At Sawey Pet Store, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Please read our refund policy carefully to understand the terms for requesting a refund.

1. Refund Eligibility

• Refund requests must be initiated within 7 days of receiving the product.
• Refunds are only applicable for non-food items that are returned in their original condition and packaging, unused, and undamaged.
• Food items are non-refundable under any circumstances.

2. Refund Process

• To request a refund, please contact our customer support team at sawaypets.care@gmail.com or call us at +91 8707639966.
• Our team will call to confirm the reason for the refund before processing your request.
• Once approved, refunds will be initiated within a maximum of 4 business days.
• The refund will be issued using the same payment method used for the original purchase.

3. Non-Refundable Items

Food products, items damaged due to customer misuse, and products returned without prior approval are not eligible for refunds.

4. Additional Shipping Charges

If you are located in a remote or distant area, additional shipping charges may apply and will not be refunded.

5. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us:

• Sawey Pet Store
• Phone: +91 8707639966
• Email: sawaypets.care@gmail.com
• Address: Agrawal Sweets, Block D-20, Near Sunrise, Nala Wali Road, New Ashok Nagar, New Delhi, 110096
• Contact Page: https://sawaystore.com/contact-us/

6. Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page with the updated effective date.

Thank you for shopping with Sawey Pet Store!